Just 1 day,I feel so sad with them.I think the company is just 1 man running.I bought a small plan on 7.2,the price is good $6.99 for 256 RAM 30G Disk 160G bandwidth/m.Everything is good after they spent 7 hours to setup my vps,not bad.
I spent the whole days of 7.3 to rebuild my vps from centos to gentoo & update it,& the bad thing from this moment is begin.
everything is ok during the update time,but I forgot the my openvz server’s kernel is 2.6.18,I updated my linux-headers to 2.6.25, it causes I can’t fininshed emerge -e my sytem,so I reboot it,but it die & never running again,I do anything I can do,reboot in the HyperVM,& ssh to the console access,but nothing help.
so I submit a ticket to them,at last they just rebuild my vps back to centos,do nothing for me.I know it’s the unmanaged service,& if the vps I can rescue it,I won’t sumbit a ticket.
After that,I make a mistake,they don’t have a refund for vps,but I request it,all right,no refund is ok.I say I’ll make a review for my vps,but they sad I can’t paste the ticket to the public space because of the TOS,if i do it,my vps will be terminated immediately.i don’t care.I feel sad with them,so spent $6.99 to let everyone know the company & the unreaonable TOS,it worth
here is the ticket,I’ll let you know:
Ticket ID – 926031
The support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support ticket, you will be notified via email.
Department : Dedicated Support
Date : 07/03/2008 09:05
Subject : my vps is down after reboot,even reboot in the HyperVM
Urgency : High
Status : Answered
Gao Yu
Client Posted: 07/03/2008 09:05
Please fix it.I can’t ssh my vps now
—————————-
IP Address: 218.82.89.80
Skylar MacMinn
Staff Posted: 07/03/2008 11:44
Hello and sorry for the delay,
are you still experiencing these problems?
————————–
Thanks,
Skylar MacMinn
CEO and Founder of Crissic Solutions LLC
1.877.677.8889 *Ex:101
Gao Yu
Client Posted: 07/03/2008 23:40
Yes,I can’t ssh my vps,& it still down.could you fix it ASAP?12 hours later…
Skylar MacMinn
Staff Posted: 07/03/2008 23:40
We had been waiting on a reply, as we do not touch anything until a reply is given.
————————–
Thanks,
Skylar MacMinn
CEO and Founder of Crissic Solutions LLC
1.877.677.8889 *Ex:101
Skylar MacMinn
Staff Posted: 07/03/2008 23:42
Did you change the operating system or modify the OS in any way?
————————–
Thanks,
Skylar MacMinn
CEO and Founder of Crissic Solutions LLC
1.877.677.8889 *Ex:101
Gao Yu
Client Posted: 07/03/2008 23:49
I just emerge -e system to update my gentoo os
Skylar MacMinn
Staff Posted: 07/03/2008 23:50
All we can do at this point is re-load the OS, which you can also do via HyperVM
————————–
Thanks,
Skylar MacMinn
CEO and Founder of Crissic Solutions LLC
1.877.677.8889 *Ex:101
Gao Yu
Client Posted: 07/03/2008 23:53
my god,if you just say so & do nothing,I won’t waiting 12 hours,do you have tech support?if you don’t have,I’ll here
Skylar MacMinn
Staff Posted: 07/03/2008 23:55
We replied asking for confirmation, you never gave any. We do not take action unless the client replies back to us.
————————–
Thanks,
Skylar MacMinn
CEO and Founder of Crissic Solutions LLC
1.877.677.8889 *Ex:101
Gao Yu
Client Posted: 07/04/2008 00:04
If you still do nothing,I ‘ll make a refund. I can’t use rebuild option in HyperVM,I won’t wait for 12hours to let you do so.
Skylar MacMinn
Staff Posted: 07/04/2008 00:06
We cannot read your mind, if you need something done please explain it.
We are rebuilding your server now.
————————–
Thanks,
Skylar MacMinn
CEO and Founder of Crissic Solutions LLC
1.877.677.8889 *Ex:101
Skylar MacMinn
Staff Posted: 07/04/2008 00:09
Your server has been re-built.
————————–
Thanks,
Skylar MacMinn
CEO and Founder of Crissic Solutions LLC
1.877.677.8889 *Ex:101
Gao Yu
Client Posted: 07/04/2008 00:16
I don’t wanna you rebuild my server,just fix the problem I can’t ssh it.I spend 1 day to update it,do you know ?my god?I speak english now,can’t you understand?
Skylar MacMinn
Staff Posted: 07/04/2008 00:17
And I told you, the only way we could fix it is by doing an os-rebuild. We already did this, so it is too late.
————————–
Thanks,
Skylar MacMinn
CEO and Founder of Crissic Solutions LLC
1.877.677.8889 *Ex:101
Gao Yu
Client Posted: 07/04/2008 00:22
I’ll make refund.your teh support is worst
On Fri, Jul 4, 2008 at 12:17 PM, Crissic Solutions, LLC Dedicated Support <
dedicated@crissic.com> wrote:
> [image: Crissic Solutions, LLC]
>
> And I told you, the only way we could fix it is by doing an os-rebuild. We
> already did this, so it is too late.
>
>
> ————————–
> Thanks,
> Skylar MacMinn
> CEO and Founder of Crissic Solutions LLC
> 1.877.677.8889 *Ex:101
>
> ———————————————-
> Ticket ID: #926031
> Subject: my vps is down after reboot,even reboot in the HyperVM
> Status: Answered
> Ticket URL: http://my.crissic.com/viewticket.php…031&c=8WrAlyDl
> ———————————————-
>
>
>
> The content of this support ticket is strictly confidential and is intended
> solely for the use of Crissic Solutions, LLC and its client. Disclosure,
> copying, distributing, public displaying or use of any information within
> this support ticket in an unlawful manner is strictly prohibited.
>
Skylar MacMinn
Staff Posted: 07/04/2008 00:23
I am sorry but per our TOS we do not offer refunds on our VPS services, as well as our VPS services are unmanaged. I would also like to note that you ordered your server with Centos 5, then you changed to Gentoo. We are therefore not required to support your operating system.
————————–
Thanks,
Skylar MacMinn
CEO and Founder of Crissic Solutions LLC
1.877.677.8889 *Ex:101
Gao Yu
Client Posted: 07/04/2008 00:29
yuo won’t give me a refund,right ?ok,I’ll make a review on WHT,let everyone see your worst tech support.from the top of the ticket to he end, just speak english,not onther country language,I just ask for fix my problem for I can’t ssh.
Skylar MacMinn
Staff Posted: 07/04/2008 00:31
You ordered your server with CentOS5, that is what we installed — that is what we support. You then switched to Gentoo, we do not support that.
You are not allowed to post the content of this ticket, the bottom of all support emails say this:
<>
————————–
Thanks,
Skylar MacMinn
CEO and Founder of Crissic Solutions LLC
1.877.677.8889 *Ex:101
Gao Yu
Client Posted: 07/04/2008 00:37
Your TOS is unreasonable,I ‘ll let everybody know it
Skylar MacMinn
Staff Posted: 07/04/2008 00:38
By posting any content of this support ticket, your services will be terminated immediately.
If there is anything else I can help you with, please let me know.
————————–
Thanks,
Skylar MacMinn
CEO and Founder of Crissic Solutions LLC
1.877.677.8889 *Ex:101
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